Frequently asked questions (Coronavirus situation)

The Ministry of Health requires anyone who has been in, or transited through, mainland China, Iran, Italy or the Republic of Korea or been in close contact with someone confirmed with COVID-19 in the last 14 days, to self-isolate.

However, we understand that even if you haven’t travelled from or through mainland China or Iran, Italy or the Republic of Korea, for various reasons you may still choose to self-isolate.

We would like to let you know about the support available to you during your self-isolation period:

A staff member from your faculty will work with you on an Interim Study Plan. This will mean you can carry out your study online until you are able to arrive on campus at AUT.

This will be made up of some of the following: video or audio lectures, guided learning and reading activities, live or delayed interactions with teaching staff and other students.

If you have not yet completed our online form to notify us that you require an Interim Study Plan, please get in touch. (Please only fill in this form once).

If you haven’t already, please fill in our online form and we will contact you. We would recommend you begin your studies and can help you do this online with an Interim Study Plan (see above).

We are hoping to support you to get on with your studies as planned, even if you can’t make it to New Zealand for the next few weeks, or even months. If you do end up having to postpone your study or withdraw, we will work with you to find the best option. If you withdraw, you will need to reapply for any future study.

So you have time to see if the Interim Study Plan will work for you, we have extended the refund deadline for withdrawal to Thursday 9 April 2020.

If your student visa is declined, you will receive a refund. If you are affected by travel restrictions, AUT has extended the refund deadline for withdrawal to Thursday 9 April 2020. If you haven’t already, please contact us through our online form and we will get in touch to discuss options.

The final date for payment is Thursday 9 April 2020, however AUT can offer flexibility around the payment of fees on a case-by-case basis. Please complete the online form to advise us if you think you need more time to pay your fees.

It is very important you contact AUT prior to arriving in New Zealand so we can discuss your options. Please complete the online form and we will contact you.

We will work with you on an Interim Study Plan and ensure that materials are accessible through our learning hub (Blackboard) which you can access from China. We have created Make a Start: Orientation for students in China, to provide you with the support you need to be study ready.

We will work with you on an Interim Study Plan until you are able to reach New Zealand. This will not affect the recognition of your qualification.

No, we will make sure your Interim Study Plan recognises this and you will have access to Blackboard (our learning portal) and Studiosity (learning support) 24/7.

AUT will hold your place at our student accommodation. If you choose to postpone and come after Semester 1, what you have paid for accommodation will be transferred to that study period. If you withdraw from your programme of study, we will refund your payment.

No - if you have paid for a full year’s tuition and the Summer School is part of that.

Yes - if the Summer School study is additional to what you have enrolled and paid for, for example if you have only paid for one semester.

We encourage you to apply for your student visa online while the travel restrictions are in effect. While Immigration NZ’s (INZ) Beijing office remains temporarily closed, INZ is continuing to process all online visa applications
throughout the INZ network so that it does not disadvantage any applications made by students currently in China.

You can create your RealMe account for your online student visa application. INZ has provided alternate ways to verify accounts for applicants outside of New Zealand and this is outlined during the account creation process.

Interim visas are only issued while the applicant is in New Zealand and before their current visa expires so that they remain lawfully in New Zealand while INZ processes their visa application.

We encourage you to not wait until after you arrive in New Zealand to apply for your new student visa. Please apply for your student visa while you are still in China so that INZ can start processing it.
If you arrive in NZ before your current student visa expires and you have a current student visa application currently in process with INZ, you will be issued with an interim visa before your current student visa expires. For more information about interim visas please visit the INZ website.

If you haven't applied for your new student visa and it has already expired, an interim visa will not issued. You will need to apply for your student visa and wait until INZ has granted your student visa before you can travel to NZ.

If you have further questions about your specific circumstances, we would suggest you contact INZ directly about your situation.

AUT is focused on delivering an excellent on campus experience which is enhanced by technology for our enrolled students. There are other educational providers with free online content. If you are enrolled please contact us through our online form to see what options are available to you.

Website search