Coronavirus update

17 Feb, 2020

We are looking forward to welcoming all our new and returning students to AUT and we know many of our students based in China are facing a difficult time.

The New Zealand Government has announced an extension of travel restrictions from China until Monday 24 February.

We are sorry the Coronavirus issue has created so much uncertainty for you and want to provide you with as much support as we can.   The University will be as flexible as possible around enrolment and start dates for students affected by the travel restrictions.

If you are in New Zealand by Monday 16 March you can start your studies as normal (those who are self-isolating as per the New Zealand Ministry of Health’s advice can contact us through our online form) - please only fill in this form once).

If you are not able to reach New Zealand by Monday 16 March we will work with you to develop an Interim Study Plan so you can continue your studies at AUT.

Thank you to those students affected by the Coronavirus travel restrictions who have used our online form to contact us. If you have not yet done this, please get in touch. (Please only fill in this form once).

Please read our questions and answers below and check back regularly for updates.

How will I continue my studies if I can’t get to AUT?

Someone from your programme will work with you on a personalised Interim Study Plan that will be made up of some of the following: video or audio lectures, guided learning and reading activities, live or delayed interactions with teaching staff and other students. We will work with you on this once we have heard from you through our online form .

These study arrangements will be available to allow you to maintain your academic progress from your current location until you can join us here on campus.

If I can’t travel to New Zealand and want to postpone or cancel my studies, can I get a refund?

If you haven’t already, please fill in our online form and we will contact you. We would recommend you begin your studies and can help you do this from home with a personalised Interim Study Plan (see above).

We are hoping to support you to get on with your studies as planned, even if you can’t make it to New Zealand for the next few weeks, or even months.  If you do end up having to postpone your study or withdraw, we will work with you to find the best option.  If you withdraw, you will need to reapply for any future study.

To help you have time to see if the Interim Study Plan will work for you, we have extended the refund deadline for withdrawal to 9 April 2020. 

I have paid my fees but not heard about my Visa. If I cannot reach NZ, will I receive a refund?

If your Visa is declined, you will receive a refund. If you haven’t already, please contact us through our online form and we will get in touch to discuss options.

What is the latest date I can enrol?

16 March

What is the latest date I can pay my fees?

AUT will be flexible about tuition fee payments for those students affected by travel restrictions.  Please complete the online form to advise us if you think you need more time to pay your fees.

I am not able to sit the English language test in China, what are my options?

It is very important you contact AUT prior to arriving in New Zealand so we can discuss your options. Please complete the online form and we will contact you.

Will I be able to access material in China, as I can’t use YouTube and other platforms?

We will work with you on a personalised Interim Study Plan and ensure that materials are accessible through our learning hub (Blackboard) which you can access from China.

Will doing part of my study online affect recognition of my qualification internationally or in China?

We will work with you on a personalised Interim Study Plan until you are able to reach New Zealand. This will not affect the recognition of your qualification.

Will the time difference between NZ and China impact my learning or support?

No, we will make sure your Interim Study Plan recognises this and you will have access to Blackboard (our learning portal) and Studiosity (learning support) 24/7.

I am booked into AUT student accommodation but can’t travel and need to cancel my contract. Can I get a refund?

AUT will hold your place at our student accommodation.  If you choose to postpone and come after Semester 1, what you have paid for accommodation will be transferred to that study period. If you withdraw from your programme of study, we will refund your payment.

I’ve been told I may be able to do Summer School to complete my first year of study in 2020. Will I have to pay additional fees for this?

No - if you have paid for a full year’s tuition and the Summer School is part of that.

Yes - if the Summer School study is additional to what you have enrolled and paid for, for example if you have only paid for one semester.

I can no longer afford to travel to New Zealand to study. Are you offering any free online academic material?

AUT is focused on delivering an excellent on campus experience which is enhanced by technology for our enrolled students. There are other educational providers with free online content. If you are enrolled please contact us through our online form to see what options are available to you.

Message from the Vice-Chancellor

AUT is working closely with relevant government agencies and we are consistently following their advice to ensure the welfare of all our students, staff and community. The University is making every effort to help students continue their studies with as little disruption as possible.

Vice-Chancellor’s Message to all students

Semester 1 starts on 24 February

We will be beginning Semester 1 as planned. Our campuses are ready for the start of the academic year. For all our domestic and international students who are already in Auckland and are able to attend classes, we’re looking forward to seeing you at Orientation starting on Monday 17 February and the start of semester from Monday 24 February.